Terms & Conditions jomain99

1. User Eligibility

By registering or using jomain99 services, you declare and warrant the following:

• You are at least 21 years of age.
• You are registering in your own name and not on behalf of another person.
• The personal information you provide is accurate, complete and up to date.
• You are not on any list of individuals prohibited from gambling by any relevant authority.
• Your use of this service is for personal entertainment purposes only.
• You are responsible for ensuring that participation in online gambling is lawful under the laws of the jurisdiction where you are located.

jomain99 reserves the right at any time to request identity verification documents such as MyKad or passport to verify the information provided. Failure to provide the requested documents within the stipulated period may result in the account being suspended or terminated.

2. Account Registration and Management

Each user is only permitted to hold one (1) account at jomain99. Registering multiple accounts under the same individual — whether using the same information, a different mobile number, or a different email — is strictly prohibited.

• Users are fully responsible for their own account password and account security.
• Accounts may not be transferred, sold or shared with any other party.
• If you suspect your account has been accessed by an unauthorised party, please contact jomain99 customer support immediately.
• jomain99 is not responsible for any losses arising from unauthorised account use due to the user's own negligence.
• The name registered must match the name on a valid identity document and must be the same as the name of the bank account or e-wallet holder used.

3. Deposits and Withdrawals

All financial transactions on the jomain99 platform are subject to the following conditions:

• All deposits must be made using a payment method registered in the user's own name. Third-party deposits are not accepted.
• Withdrawal processing time is between 10 and 45 minutes after the request is approved.
• jomain99 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Any attempt to process a payment using an unauthorised method or false information will result in immediate account freezing.
• The bank account or e-wallet used must be registered in the same name as the jomain99 account.
• jomain99 does not cover any additional charges imposed by third-party payment service providers.

4. Bonuses, Promotions and Wagering Requirements

jomain99 offers various bonuses and promotions subject to clear wagering requirements. Users must understand and accept these conditions before claiming any bonus.

• Bonuses cannot be withdrawn directly — they must be wagered according to the specified ratio first.
• Only one welcome bonus claim is allowed per new user.
• A bonus is automatically voided if the user's account is found to have violated any provision of these terms.
• jomain99 reserves the right to withdraw or modify any bonus or promotion at any time without prior notice.
• The VIP programme offers weekly cashback across three tiers: Bronze (up to 0.3%), Silver (up to 0.5%) and Gold (up to 0.8%). Eligibility for tier upgrades depends on user activity and loyalty.
• Winnings obtained from bonuses that do not meet the wagering requirements are not eligible for withdrawal.

5. Wagering and Game Rules

All wagering activity at jomain99 is subject to the specific rules of each game and wagering category. Users are responsible for understanding the rules before taking part.

• All game and wagering results are final once confirmed by the jomain99 system.
• Any attempt to exploit bugs, technical vulnerabilities or inconsistencies in the system is prohibited and may result in account termination.
• Bets placed during a technical disruption may be voided at jomain99's discretion.
• jomain99 reserves the right to decline or void any bet suspected of involving fraud or manipulation.
• Odds, betting limits and game rules may change without prior notice.
• Users suspected of using automated software, bots or third-party assistance tools to gain an unfair advantage will be banned from the platform.

6. Account Security

Users are fully responsible for keeping their login information confidential. jomain99 recommends the following security measures:

• Use a strong and unique password that is not used on other websites.
• Do not share your password or username with anyone.
• Log out of your account after each session, especially on shared devices.
• Report to jomain99 immediately if you suspect any suspicious activity in your account.
• jomain99 will not ask for your password through any communication channel, including email or live chat.

jomain99 uses SSL encryption technology and a continuous fraud detection system to ensure platform security.

7. Privacy and Data Protection

jomain99 collects and processes users' personal data in accordance with the applicable Privacy Policy. Data collected includes registration information, transaction records and platform usage data.

• Personal information is used solely for account management, transaction processing and service improvement purposes.
• User data will not be sold to third parties for marketing purposes without explicit consent.
• jomain99 reserves the right to disclose user information to the relevant authorities when required by law.
• Users have the right to request access to their personal data or request data deletion subject to applicable legal and regulatory requirements.

8. Account Suspension and Termination

jomain99 reserves the right to suspend or terminate a user's account without prior notice in the following circumstances:

• The user is found to have violated any provision in these terms and conditions.
• Fraudulent activity, money laundering or system manipulation is detected in the account.
• The user provides false or misleading information during registration or the verification process.
• Multiple accounts are registered by the same individual.
• At the request of the user themselves.

If an account is terminated due to a violation, the balance in the account may be frozen pending an investigation. Users may appeal the termination by contacting jomain99 customer service.

9. Disclaimer of Liability

jomain99 does not accept liability for:

• Any financial losses incurred as a result of betting activity on this platform.
• Service disruptions caused by circumstances beyond our control, such as technical failures, network issues or natural disasters.
• Any losses arising from a user's own negligence in maintaining the security of their account.
• The accuracy or completeness of third-party information displayed on the platform.

10. Amendments to Terms and Conditions

jomain99 reserves the right to modify or amend these terms and conditions at any time. Significant changes will be communicated to users via:

• A notice displayed on the jomain99 website.
• An email sent to the user's registered email address.
• A notification via the platform's live chat.

Continued use of jomain99 services after the effective date of any amendment is considered acceptance of the amended terms. If you do not agree with the changes made, you are advised to stop using the services and close your account.

11. Governing Law and Jurisdiction

jomain99 operates under a valid international licence. These terms and conditions are interpreted and enforced in accordance with the laws of the jurisdiction in which jomain99's operating licence is issued. Any dispute arising in connection with this agreement shall be resolved through negotiation first before being referred to the relevant arbitration body.

If any provision of these terms is found to be invalid or unenforceable by a competent court, that provision shall be modified to the minimum extent necessary, while the remaining provisions of these terms continue in full force and effect.

12. Contact Us

If you have any questions, concerns or complaints regarding these terms and conditions, please contact the jomain99 customer service team, which is available 24 hours a day, 7 days a week in Malay and English:

• Live chat accessible directly through the jomain99 platform.
• Email: [email protected]

Our team will endeavour to respond to all enquiries within a reasonable time and assist in resolving any issues related to these terms.