Privacy Policy jomain99
At jomain99, we care about the security and confidentiality of your personal information. This Privacy Policy explains in detail how we collect, use, store and protect your data as a user of our platform.
jomain99 builds trust through transparent and responsible data handling practices.
Layered Data Protection
Every piece of information you provide is stored in an environment protected by multi-level encryption. Access to your personal data is strictly limited to authorised personnel only.
No Sharing Without Consent
jomain99 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent.
You Are in Control
You have the right to access, correct and request deletion of your personal data at any time. Contact our support team to start the data review process.
Financial Transaction Security
All transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency are processed through secure channels. Your payment information is encrypted at every stage.
Clear Data Retention Policy
Your data is only kept for as long as it is needed for service and legal compliance purposes. Once that period ends, data is securely deleted in accordance with our internal procedures.
International Standards Compliance
jomain99's data handling practices comply with internationally recognised personal data protection standards, in line with our commitment as a licensed platform.
Introduction
jomain99 is an online gambling platform operating under international licensing, offering online slots, live casino, sports betting, horse racing and crash games to adult users in Malaysia. We understand that your trust is the foundation of our relationship, and protecting your personal information is a responsibility we take seriously.
This Privacy Policy explains in detail the data handling practices of jomain99 — including the types of information we collect, the purposes for collection, how it is stored and protected, and your rights as a registered user. By using the jomain99 platform, you agree to the terms set out in this Privacy Policy.
This policy applies to all users who access the jomain99 website from any device, including mobile phones, personal computers and tablets. Should there be any material changes to this policy, we will notify you via a clear notice on our platform.
Information We Collect
During the account registration process and use of jomain99 services, we collect the following categories of personal information:
Personal Identification Information
- Full name as stated on your identity card (MyKad) or passport
- Identity card number or passport number for identity verification purposes
- Date of birth to confirm you meet the minimum age requirement of 21 years
- Full current residential address
- Active mobile phone number and valid email address
Financial Information
- E-wallet account details (Touch 'n Go, DuitNow) for deposit and withdrawal purposes
- Transaction records including deposits, withdrawals and transaction dates
- Betting history and gaming activity within your account
Technical Information
- Your device's IP address when accessing the platform
- Device type, operating system and web browser used
- Login session time and duration
- Website usage data via cookies and similar tracking technologies
How We Use Your Information
jomain99 uses your personal information for lawful and specific purposes only. Every use of data is directly related to delivering services to you as a registered user:
- Identity and Account Verification: To ensure that every account is held by a genuine individual aged 21 and above, in line with responsible gambling obligations.
- Transaction Processing: To securely complete deposits and withdrawals through available payment methods, including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrencies such as USDT, BTC and ETH.
- Account Management: To allow you to access jomain99 services, manage account settings, review your betting history and manage your gaming limits.
- Customer Service: To provide you with support when needed via live chat or email, in either Malay or English, 24 hours a day, 7 days a week.
- Legal Compliance: To fulfil reporting obligations under international licensing requirements, including anti-money laundering (AML) and counter-terrorism financing (CFT) measures.
- Platform Security: To detect and prevent fraudulent activity, account misuse or any security threats that could affect the jomain99 platform or other users.
- Service Improvement: To analyse usage patterns in aggregate for the purpose of improving platform quality, website performance and the overall user experience.
- Service Communications: To send important notifications related to your account such as transaction confirmations, security alerts and policy updates.
Sharing Information with Third Parties
jomain99 does not sell or disclose your personal information to third parties for their own commercial purposes. However, in certain situations, we may need to share your information with the following parties:
- Payment Service Providers: Transaction information is shared with approved payment processors solely to complete your financial transactions.
- Game Software Providers: Minimum technical data is shared with gaming platform providers for game operation purposes only, and is subject to strict confidentiality agreements.
- Regulatory Bodies: Where required by law or international licensing authorities, we are obliged to disclose certain information to the relevant authorities.
- Identity Verification Services: Personal identification information may be verified through third parties that provide KYC (Know Your Customer) services to confirm the validity of a user's identity.
All third parties working with jomain99 are required to comply with data protection standards comparable to our own policy, and they are not permitted to use your information for any purpose other than those stated.
Data Security and Protection
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure:
- 256-bit SSL/TLS encryption for all data communications between your device and jomain99 servers
- Databases protected with multi-level access controls and continuous monitoring
- User passwords are stored in hashed format — jomain99 does not store passwords in plain text
- Real-time account activity monitoring to detect suspicious login patterns
- Two-factor authentication available as an additional security layer for user accounts
- Internal security audits conducted regularly to identify and address any vulnerabilities
Cookies and Tracking Technologies
jomain99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.
We use several types of cookies:
- Session Cookies: Required to maintain your login status and ensure smooth navigation throughout your active session.
- Preference Cookies: Store your personal settings such as language preference and display preferences for a more convenient experience.
- Analytics Cookies: Help us understand how users interact with the platform for continuous improvement purposes. This data is processed in aggregate and is not individually identifiable.
- Security Cookies: Help detect and prevent fraudulent activity and unauthorised access to your account.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the jomain99 platform.
Your Rights as a User
As a registered jomain99 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right of Correction: If any information in your account is inaccurate or outdated, you have the right to request an immediate correction.
- Right to Erasure: You may request the deletion of your personal data, subject to our record-keeping obligations under applicable legal and licensing requirements.
- Right to Restriction of Processing: In certain circumstances, you may request that processing of your data be temporarily restricted while we review your request.
- Right to Withdraw Consent: Where certain data processing relies on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out beforehand.
- Right to Object: You may object to the processing of your personal data for specific purposes, including direct marketing.
To exercise any of the rights above, please contact the jomain99 support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.
Children's Data and Age Restrictions
jomain99 is an online gambling platform intended exclusively for individuals aged 21 and above. We do not accept registrations from anyone below this age, and we do not knowingly collect any personal information from children or minors.
As part of the account verification process, jomain99 confirms the age of each new user before the account is fully activated. This is an important preventive measure in our commitment to responsible gambling.
Should we become aware that personal information of an individual under the age of 21 has been collected unintentionally, we will take immediate steps to delete that data and close the account in question.
Changes to This Privacy Policy
jomain99 reserves the right to modify or update this Privacy Policy at any time in line with changes to our services, legal requirements, or industry best practices. The updated version will be published on this website with a clear update date.
For changes that are material in nature — meaning changes that significantly affect how we handle your personal data — we will provide reasonable notice through one of the following methods:
- A prominent notice on the jomain99 platform homepage
- A notification email to the address registered to your account
- An information pop-up when you log in to your account
Your continued use of the jomain99 platform after the effective date of the updated policy will be considered your acceptance of the new terms. We encourage you to review this Privacy Policy page periodically to stay informed of how we protect your information.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how jomain99 handles your personal data, our team is available 24 hours a day, 7 days a week.
You can reach us via:
- Live Chat: Available directly through the jomain99 platform, in Malay and English
- Email: Send your enquiry to our customer service email address
Customer Service Email Address:
[email protected]Ready to Start Playing Safely?
Your privacy and security are protected with jomain99. Register your account today and enjoy a safe, fair, and responsible online gambling experience.